FAQ's

Unlocking the NoahSimone Code: Your Go-To Guide for All Things Awesome!

What Size Should I Order?

  • Our sizes range from XS to 2XL
  • All sizes are UNISEX unless otherwise specified
  • For a more fitted look, we recommend sizing down one size, and for a loser & relaxed vibe, choose your normal size
  • Refer to our size chart for detailed information to ensure you select the perfect fit, tailored to your gender and size

Made-to-Order Process & Production Timelines

  • All of our products are made to order & the production timeline is 7-10 business days
  • Certain styles may have limited production runs and relevant details will be noted on our website
Do You Ship Internationally?
  • No, we currently only ship within the United States

When Will My Order Ship?

  • Generally orders will be shipped within 1-3 business days once production is completed
  • During major launches or peak holidays, please allow up to 14 business days for your order to ship

Estimated Shipping Time

  • All shipping is sent through the USPS and UPS
  • US Domestic Shipping: Estimated Delivery 3-5 business days
  • Items marked “delivered” by the USPS and UPS are considered delivered for the purposes of refunds and cancellations

How Can I Track My Order?

  • Upon placing an order, you'll receive an email confirmation with your order number
  • Once your order has shipped, you'll receive tracking information (via USPS or UPS); please allow a few days for the information to update

Can I Change Or Cancel My Order?

  • Once an order is placed, no changes can be made, including item(s) and/ or personal information
  • Please double-check your size, color & address before placing an order
  • No cancellations are allowed at this time

What Happens If My Order Is Returned Due to an Incorrect Address?

  • You can either:
  1. Receive a refund for the order in the form of a gift card, minus the shipping fee and a $10 processing fee OR
  2. Email us at orders@noahsimone.com and we can begin the process of reshipment. The customer is responsible for the additional shipping fees

What's Your Return & Exchange Policy?

  • Returns & exchanges are not accepted at this time
  • If there is an issue with your order, please email orders@noahsimone.com within 10 days of delivery to address any concerns